FAQs

CHRISTMAS DELIVERY TIMES 2017

Please use the guide below for the recommended last postage dates for Christmas delivery. 

OVERSEAS INTERNATIONAL DELIVERY

Saturday 2 December

Africa, Middle East

Wednesday 6 December 

Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia)

Thursday 7 December

Caribbean, Central and South America

Saturday 9 December 

Australia, Greece, New Zealand

Wednesday 13 December

Czech Republic, Germany, Italy, Poland 

Thursday 14 December

Canada, Finland, Sweden, USA

Friday 15 December 

Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland

Saturday 16 December

Belgium, France, Ireland, Luxembourg

Orders under £75.00 are sent by Royal Mail Airmail un-tracked, if you would like to upgrade to a faster tracked or courier service please contact us:  info@keepcalmandcarryon.com 

These dates are based on Royal Mail's, UPS and DPD recommended dates and we cannot guarantee them.

STANDARD UK DELIVERY

3pm Thursday 21 December

EXPRESS UK DELIVERY

3pm Friday 22 December

DELIVERY

We are based in the UK and deliver Worldwide by Royal Mail, UPS, DPD or TNT. Postage costs are calculated and determined by the weight of your order once you proceed to the checkout.

CHRISTMAS ORDER DATES

UK Standard Shipping - once your order is ready to be dispatched it should take approximately 1-3 working days to arrive (Monday – Friday)

UK Express Shipping - once your order is ready to be dispatched it will be sent on a signed for service which should take approximately 1 working day to arrive (Monday – Friday) 

International Standard Shipping - once your order is ready to be dispatched it will take approximately 7-14 working days on average. However depending on your countries postal service this may take up-to 28 working days. If you require a faster shipping service please contact us ASAP - orders@keepcalmandcarryon.com

Please note that orders under the value of £50.00 are not sent with a tracking number.‚Äč 

Our carriers will do their very best to fulfil deliveries on time. However, transit times cannot be guaranteed and we cannot be held responsible for any delays beyond our control.

If the postal carriers deem your area to be a remote location they may charge an additional fee which is beyond our control.

POSTAGE COSTS

Postage prices in the UK start at 95p. Postage to Europe starts at £3.95, Postage to the Rest of the World starts at £4.95.

Exact postage costs are determined by the weight of your order and will be calculated after you have added an item to the basket. 

SIZING

Information about the size and styles of our t-shirts and hooded tops can be found on our sizing and style guide 

PRINT AT HOME

If you are creating a custom design with the Keep Calm Creator and wish to purchase a product that we do not stock or need a product sooner than we are able to deliver, you may find it useful to purchase and download high resolution artwork that can then be used with a local photo gift supplier of your choosing.

CONTACTING US 

If you have any questions regarding orders, press enquires, wholesale or anything else the easiest way is to drop us a line by clicking here or direct to info@keepcalmandcarryon.com you can also call +44 (0)844 381 4110. 

PAYMENTS

Prices are based in GBP £ (British Pounds) and depending on your location the website will convert the cost and charge it in your local currency. We accept Visa, Mastercard, American Express and Paypal.

RETURNS

We accept returns of standard classic Keep Calm and Carry On products as long as they are unworn / unwashed / unused within 14 days of purchase. We can exchange the item for another item or give you a refund if you’d prefer.

Please note that this does not apply to customised Keep Calm Creator items or Keep Calm variations, which can only be refunded if they are found to be faulty.

Shipping costs are non-refundable.

The address for exchanges and returns is:

Keep Calm and Carry On Ltd,

The Annexe, Investment House,

28 Queens Road,

Weybridge,

Surrey,

KT13 9UT UK

KEEP CALM CREATOR CUSTOMISED PRODUCTS TERMS AND CONDITIONS

To use the Keep Calm and Carry On Creator to make your own products you expressly acknowledge, agree and hereby that: 

1. Please check the image, text and sizing carefully before completing your purchase as products made to order cannot be returned, refunded or exchanged. Keep Calm Creator products are made and produced individually to order. Orders not refundable under any circumstances unless deemed to be faulty. If you cancel your order prior to dispatch you will incur a few to cover the cost of the production of the products.

2. The design submitted must not be deemed offensive or inappropriate or in anyway.

3. Keep Calm and Carry On Ltd reserve the right to cancel any design we deem offensive or inappropriate.

4. The design or content must not infringe the copyright, trademark, patent, right of privacy, right of publicity or other legal right of anyone or third party.

5. You will comply with all applicable laws, rules, and regulations.

6. Keep Calm and Carry On Ltd will not be held liable for any claims, demands or any form of litigation with respect to any of your design or content.

FULL TERMS AND CONDITIONS

To Read our full terms and conditions please click here: Terms and Conditions

 


 
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