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FAQs

SIZING

Information about the size and styles of our t-shirts and hooded tops can be found on our sizing and style guide.

DELIVERIES 

We are based in the UK and accept worldwide orders and can deliver to every corner of the globe. All the shipping costs are calculated at checkout - just choose your country from the list and we will do the rest. 

Orders will be sent as soon as possible and usually arrive at UK addresses within 1-3 working days after dispatch. Orders containing bespoke Keep Calm and Make it Yourself items will take a little longer and you should allow 5-10 working days. Please allow between 7 to 28 days for international deliveries to arrive. 

If your order is really urgent or you require Royal Mail Special Delivery next day by 12pm services, please contact us for more details.

Email: orders@keepcalmandcarryon.com 

You can request the Courier Service delivery option to expedite your order to 2-5 day delivery. Please contact us at: info@keepcalmandcarryon.com 

POSTAGE COSTS

Postage prices in the UK start at 95p. Postage to Europe starts at £3.95, Postage to the Rest of the World starts at £4.95.

PRINT AT HOME

If you are creating a custom design with the Keep Calm Creator and wish to purchase a product that we do not stock or need a product sooner than we are able to deliver, you may find it useful to purchase and download high resolution artwork that can then be used with a local photo gift supplier of your choosing.

CONTACTING US

If you have any questions regarding orders, press enquires, wholesale or anything else the easiest way is to drop us a line by clicking here or direct to info@keepcalmandcarryon.com you can also call +44 (0)844 381 4110. 

PAYMENTS

Prices are based in GBP £ (British Pounds) and depending on your location the website will convert the cost and charge it in your local currency.

If you receive an error message or your card won't process, please contact us and we will give you instructions to correct the fault. Email: info@keepcalmandcarryon.com

RETURNS

We want you to love and be happy with what you have ordered, but if something isn't right, let us know. We accept returns of unworn / unwashed / unused items within 14 days of purchase. We can exchange the item for another item or give you a refund if you’d prefer.

Please note that this does not apply to customised Keep Calm Creator Make It Yourself items, which can only be refunded if they are found to be faulty.

Shipping costs are non-refundable. The address for exchanges and returns is:

Keep Calm and Carry On Ltd, The Annexe, Investment House, 28 Queens Road, Weybridge, Surrey, KT13 9UT UK

THE KEEP CALM CREATOR CUSTOMISED PRODUCTS

To use the Keep Calm and Carry On Creator to make your own products you expressly acknowledge, agree and hereby that: 

(1)  The design submitted must not be deemed offensive or inappropriate or in anyway.

(2)  Keep Calm and Carry On Ltd reserve the right to cancel any design we deem offensive or inappropriate.

(3)  The design or content must not infringe the copyright, trademark, patent, right of privacy, right of publicity or other legal right of anyone or third party.

(4)  You will comply with all applicable laws, rules, and regulations.

(5)  Keep Calm and Carry On Ltd will not be held liable for any claims, demands or any form of litigation with respect to any of your design or content.

(6)  Please check the image and the text carefully before completing your purchase as products made to order cannot be returned, refunded or exchanged. Keep Calm Creator products are made and produced individually to order. They are not refundable under any circumstances unless deemed to be faulty.

(7) Please allow upto 10 days for delivery from date of order, overseas orders may take upto 28 days.